Delete your Big Nate's account

How to ask

1. Email info@bnfbbq.com with the subject line “Delete my Big Nate's account”.
2. If the account has an email address, send that email from the address on the account.
3. If you signed up with a phone number and the account has no email address, send the request from any email you can read. Include the phone number on the account. We use that number to confirm the account is yours.
4. If you have a Family Membership, say so in the same email. We cancel that subscription so it does not keep billing after the account is removed. The website and the app do not offer a cancel button. Membership billing is handled by Stripe.

In the app, Profile, Account details, and Delete account signs that phone out. Email the request above so we remove the account from our records and cancel a Family Membership when you have one.

What we delete

• Name
• Email address
• Phone number
• Account identifier
• The loyalty profile tied to the account

What we keep

We keep order and payment records that tax, accounting, refund, and dispute rules require. Those records can include the pickup location, items, amounts, and the last four digits of a card. Full card numbers are processed by Square for food orders and by Stripe for membership, catering deposits, and gifts or merch. They are not stored in the Big Nate's app. We keep the required records for as long as those rules require, then delete or de-identify them.

We do not sell this information.